LiftsyncHelp
What's new
Getting Started
Welcome to LiftSyncSign in to LiftSyncFind your way aroundWhat each role can do
Monitoring
Use the mapFind and check your properties and liftsSee what needs attentionAcknowledge and resolve an alertSee a lift's historyCheck activity across all your lifts
Gateways & Signals
Check a gatewayAdd a new gateway and fit it to a liftChange a gateway's detailsSend a command to a lift's gateway
Reports
Run a report and download itThe signal reports: traffic log and activityFind gateways that need attention
Billing
Bill your customers through LiftSyncSet up plans, accounts and who paysCheck and send the monthly invoicesCompare your charges with LiftSync's
Settings
Add or change a property and its liftsKeep on-site contacts up to dateChoose who gets told when something goes wrongChange who's told for one property or organisationManage your organisationInvite people and manage their accessLook after your customers' organisationsManage your lift company's staff
Your Account
Update your details and time zoneChange how you sign in
Help centreMonitoring
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Monitoring

Use the map, properties, lifts, alerts and incidents to keep an eye on your fleet.

  • Use the map

    See all your properties on a map, spot the ones where a lift's emergency call equipment needs attention, and open a property or lift in one or two steps.

    For:ResellerOwnerAdminOperatorViewer
  • Find and check your properties and lifts

    Find any of your buildings, see which lifts' emergency call equipment needs attention, and check who to call on site.

    For:ResellerOwnerAdminOperatorViewer
  • See what needs attention

    Use the Alerts page to see every problem with your lifts' emergency call equipment, every emergency call LiftSync has recorded, what each alert means, and which ones have already been picked up.

    For:ResellerOwnerAdminOperatorViewer
  • Acknowledge and resolve an alert

    Let everyone know you're dealing with a problem with a lift's emergency call equipment, stop LiftSync contacting more people, and close the alert once the problem is sorted.

    For:ResellerOwnerAdminOperator
  • See a lift's history

    See everything a lift's gateway has reported, from emergency calls to its regular check-ins, over the last 12 hours to 7 days.

    For:ResellerOwnerAdminOperatorViewer
  • Check activity across all your lifts

    Use Signal traffic to see what needs attention, spot lifts whose gateway has gone quiet, and look up any report from any lift's gateway.

    For:ResellerOwnerAdminOperatorViewer